Last Updated: August 13, 2024

This Privacy Policy explains how VAI-KO (hereinafter referred to as "Site," "we," or "our") collects, uses, and discloses your personal information when you visit our site, use our services, make purchases from vai-ko.com (the "Site"), or otherwise communicate with us regarding the Site; collectively referred to as "Services." In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect, among other things, changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect, and in the last 12 months have collected, personal information about you from various sources in the ways described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information you provide directly to us through the Services may include:

• Contact Information: such as your name, address, phone number, and email address.
• Order Information: such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: such as your username, password, security questions, and other information used for account security purposes.
• Customer Support Information: such as the details you include in communications with us, for example, when you send a message through the Services.

Certain features of the Services may require you to provide us with specific information about yourself. You may choose not to provide this information, but this may prevent you from using those features.

INFORMATION WE COLLECT RELATED TO YOUR USE

We may also automatically collect certain information about your interaction with the Services ("Usage Information"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Information may include details about how you use our Site and account, such as device information, browser information, network connection details, IP address, and other information about your interaction with the Services.

INFORMATION WE RECEIVE FROM THIRD PARTIES

We may also receive information about you from third parties, such as vendors and service providers who may collect information on our behalf. This information may include:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payments and fulfill your orders, and to provide the products or services you request so that the contract between us can be fulfilled.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. See also the section on Third-Party Websites and Links below.

HOW WE USE YOUR PERSONAL INFORMATION

• Providing Products and Services: We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging delivery, enabling returns, and other account-related features and functions. We can also enhance your shopping experience by allowing Shopify to connect your account with other Shopify services that you may choose to use. In this case, Shopify will process your data in accordance with its own Privacy Policy and Consumer Privacy Policy
• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. If you reside in the European Economic Area, the legal basis for these processing activities is our legitimate interest in promoting our products, in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR).
• Security and Fraud Prevention: We use your personal information to detect, investigate, and take action regarding potential fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for securing your account credentials. We recommend that you do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, contact us immediately. If you reside in the European Economic Area, the legal basis for these data processing activities is our legitimate interest in ensuring the operation of our website for you and our other customers, in accordance with Article 6(1)(f) of the General Data Protection Regulation (GDPR).
• Communicating with You and Improving Service: We use your personal information to provide you with customer support and improve our Services. This aligns with our legitimate interests in responding to you, offering you effective services, and maintaining our business relationship with you.

COOKIES

Like many websites, we use Cookies on our Site. For more detailed information about the Cookies we use in connection with the operation of our store through Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to enhance and improve our Site and Services, conduct analytics, and better understand user interactions. We may also allow third parties and service providers to use Cookies on our Site to better tailor the Services and advertisements you see on our Site and other websites.

Most browsers accept Cookies by default, but you can set your browser to delete or reject Cookies. Please note that deleting or blocking Cookies may negatively impact your user experience and cause some Services, such as certain features and general functionality, to work improperly or become unavailable. Blocking cookies may not completely prevent how we share information with third parties, such as advertising partners.

Please note that while your browser may allow you to send a 'do not track' signal, our Site, like many other websites, is not designed to respond to such signals. For more information about 'do not track' signals, visit http://www.allaboutdnt.com/.

DISCLOSURE OF PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties to fulfill contracts, for legal purposes, or for other reasons consistent with this Privacy Policy. Such circumstances may include:

• Vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and delivery).
• Business and marketing partners who provide services and advertise. Our business and marketing partners use your information in accordance with their own privacy policies.
• When you direct or request us to disclose specific information to third parties or otherwise give your consent for such disclosure or by using social media widgets or login integrations with your consent.
• To our affiliates and within our corporate group to support our business, in line with our legitimate interests.
• In connection with business transactions, such as a merger or bankruptcy, to fulfill our legal obligations (including responding to legal challenges, search warrants, and similar requests), enforcing applicable terms of service, and protecting or defending the Services, our own rights, and the rights of our users or others

In the past 12 months, we have disclosed personal information and sensitive personal information about users from the following categories for the purposes outlined above under "How We Collect and Use Your Personal Information' and 'How We Share Personal Information".

 

We do not use or disclose sensitive personal information without your consent, nor do we infer characteristics about you from such information.

USER-GENERATED CONTENT

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will become public and accessible to everyone.

We do not control who may access the information you choose to make available to others, nor can we ensure that parties who have access to such information will respect your privacy or keep the information secure. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of information you provide or receive from third parties

THIRD-PARTY WEBSITES AND LINKS

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not operated by us, it is advisable to review the applicable privacy and security policies and other terms. We do not guarantee the privacy or security of such sites and are not responsible for the accuracy, completeness, or reliability of the information on such sites. Information you disclose on public or semi-public channels, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without any restrictions on their use by us or the third party. The inclusion of such links does not, in itself, imply our endorsement of the content on those platforms or their owners or operators, except as stated within the Services.

CHILDREN'S INFORMATION

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request deletion of that information.

SECURITY AND RETENTION OF YOUR INFORMATION

Please note that no security methods are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you transmit to us may not be secure in transit. We recommend that you do not use unprotected channels to transmit sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as whether the information is needed to maintain your account, ensure the provision of the Services, fulfill legal obligations, resolve disputes, or enforce other applicable agreements and policies.

YOUR RIGHTS

Depending on your place of residence, you may have some or all of the following rights regarding your personal information. These rights may not be absolute, and they may apply only in certain circumstances. In some cases, we may deny your request as permitted by law.

• Right to Access: You may have the right to request access to the personal information we hold about you, including information on how we use and share your information.
• Right to Delete: You may have the right to request that we delete personal information we hold about you.
• Right to Correct: You may have the right to request that we correct any inaccurate personal information we hold about you.
• Right to Transfer: You may have the right to obtain a copy of the personal information we hold about you and request, in certain cases and subject to exceptions, that we transfer it to a third party.
• Restriction of Processing: You may have the right to request that we stop processing or restrict the processing of your personal information.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent
• Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by responding directly to our refusal.
• Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option at the bottom of the emails we send. If you opt out, we may still send you non-promotional emails, such as those related to your account and orders.

You can exercise these rights in the sections of the Site where indicated, or by contacting us using the information provided below.

We will not discriminate against you for exercising these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before providing a relevant response to your request. In accordance with applicable law, you may appoint an authorized agent to make requests or exercise rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof that they have been authorized to act on your behalf, and we may need to verify your identity directly. We will respond to your request promptly as required by applicable law.

COMPLAINTS

If you wish to complain about how we handle your personal data, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, you may, depending on your place of residence, have the right to appeal our decision by contacting us through the contact details below or by filing a complaint with your local data protection authority. A list of data protection authorities in the European Economic Area can be found here.

INTERNATIONAL USERS

Please note that we may transfer, store, and process your personal data outside of your country of residence. Employees, third-party service providers, and partners located in these countries will also process your personal data.

If we transfer your personal data outside of Europe, we rely on recognized transfer methods such as the European Commission's standard contractual clauses, or where applicable, equivalent agreements as notified by the competent authority in the United Kingdom, unless the data is transferred to a country deemed to provide an adequate level of protection.

CONTACT

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights email us at hello@vai-ko.com, or contact us at Mikkolantie 1A, Helsinki, 00640, FI.

In accordance with applicable data protection laws and unless otherwise specifically indicated, we are the data controller of your personal data.