Terms

GENERAL

VAI-KO Clothing is a trademark of Vanno Oy. This page will give you information of our terms and conditions of payment methods, delivery, returns, privacy policies and other terms.

CONTACT INFORMATION

VAI-KO Clothing (Trademark of Vanno Oy, FI25679793)

Mikkolantie 1A, 00640 Helsinki, Finland

support@vai-ko.com

+358451077394

RETURN POLICY

We offer full 14 days money back guarantee from the date you receive the order. All returned items must be in original packaging and in good condition.

Returns in Finland

You can make the return by filling form from our return page (link here) or by clickin “GET HELP” link in “My Account” page next to your order information.

After submitting the form we will give you number with which you can send item(s) back to us. Return cost is same as shipping cost 6,90e. You don’t have to pay return cost while you are returning items. The returning cost will be reduced from the balance we will refund to you. If you return all items, we will refund the original shipping cost, if you are returning only part of the items, we will refund item prices to you minus returning cost.

Return in rest of the world You can make the return by filling form from our return page (link here) After submitting the form we will contact you for further details. Please note that you must pay the return by yourself. The cost of return varies from your location.

PAYMENT METHODS

You can pay your order by one of the following methods:

Credit Cards: Visa, MasterCards, American Express. Credit card payment are made by Stripe payment gateway.

Paypal: If you want to pay with PayPal, you must have personal PayPal account for the payment. You can register your Paypal account from Paypal website.

Online bank payments:
You can use the online payment services of any Finnish bank.

eMaksut payment service is offered by Maksuturva Group Ltd (Company registration number 2121703-0) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service.

Maksuturva Group Ltd is the payment receiver.

Maksuturva Group Ltd is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information.

Contact information:
Maksuturva Group Ltd
Business ID: 2121703-0
Ruoholahdenkatu 23
00180 HELSINKI
Tel. (09) 42 41 7040, workdays between 9 a.m. and 5 p.m.
www.maksuturva.fi

 

DELIVERY

Usually shipments leaves from our warehouse on same or next business day after receiving the payment. There can be occasional delays on holiday seasons.

Finland: All shipments to Finland are shipped with Posti 16 Parcel.  Usually this takes 2-4 days. The parcel is delivered to your closest Post Office which can be actual Post office or your local R-kioski or other Posti's service point. You will get SMS message once the parcel is ready to pick up.

Sweden: All shipments to Sweden are shipped with Itella’ts Consumer Parcel. Usually this takes 3-4 business days. More information on Itella’s website: http://www.itella.fi/english/servicesandproducts/internationaltransports/parcels/consumerparcel.html

Rest of the World: To all other countries shipments are shipped with Eesti Post. The delivery time is about 3-14 business days and is affected your location.

SHIPPING FEES

You can see shipping costs on checkout page or in view cart page if you give your country on ZIP code. Shipping costs include Finnish VAT 24%. Customer outside of EU are responsible for possible import customs and taxes.

Privacy Policies

Data Security / SSL

www.vai-ko.com has SSL guaranteed security on every page where we manage information from our customer. Such pages are for example checkout page and my account pages.

Privacy

When you use our web store we collect following information:

  • Contact information
  • Order and payment information
  • Feedback, support inquiries or other message you may send us

We use Google Analytics to analyse our website and how users are using it. Not to give that information to us, you can use Google’s plugin for that: :https://tools.google.com/dlpage/gaoptout.

Data Storage

We store your data on our ecommerce platform Shopify. Some service we use like Payment Gateway Stripe, Paypal, or our support system Help Scout may store your data on their servers in USA or elsewhere. We do not provide your data to any other 3rd party excluding information we need to complete your orders, such information is always handled with SSL connection. We may use cookies and other tracking technologies to enhance our web store usability and user experience and analyse how users are using our web shop. If you want, you can block cookies from your browser, but that may cause some problems in usability of our web shop.

As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with our website. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

 

LAW AND JURISDICTION

VAI-KØ is a Finnish trademark located in Helsinki, Finland and therefore Finnish law will be applied to all disputes arising under this user agreement. All disputes that can’t be solved with mutual agreement between seller and customer will be solved  in the district court of Helsinki, Finland.