Return & Exchange Policy
Want to Return?
Just pack the products you want to return into a transport durable package. Include your order information with the return. Return the package with these informations:
Mikkolantie 1 A
00640 Helsinki FINLAND
Go to the nearest Post service point and return your package. We handle the returns latest the next day they arrive. Return cost is 7€. You don’t have to pay the return cost while you are returning items. The returning cost will be reduced from the balance we will refund to you. If you return all items, we will refund the original shipping cost, if you are returning only part of the items, we will refund item prices to you minus returning cost. Take into account that payment service providers may take some time in processing the refund. You will receive an email when we have handled your return. If you have any questions, please contact us!
Unfortunately we don't have the resources to offer free returns, so returning happens at the customer's expense. We do our very best to serve our clients a variable collection of quality beanies and are happy to help with picking the best for your liking and head size.
Please fill the contact form and wait for further instructions. Please note that returning item is not free and you have to pay postage of return by yourself.
Need to Exchange?
Did you change your mind about which tone compliments your haircolour the best? No worries, exchanging is simple: just make a new order and follow the return instructions to get refund for the first ordered product.
Got a faulty product?
Sometimes even our Finnish beanie-making experts make mistakes. If you got unlucky, contact us with the contact form or at firstname.lastname@example.org, include a picture if you can and we will sort it out as soon as possible!