Order and Shipping Info
🍃 "VAI-KO - From Urban to Wilderness. Responsibly."
📦 14-day return policy
Our products have a 14-day 100% money-back guarantee. All returned items must be returned in their original packaging and condition. We charge a €5 fee for return shipping.
🚛 Fast shipping in 2-4 business days
We pack and ship orders on weekdays on the same day if the order is placed before 12:00.
💳 Various payment methods
In the online store, you can pay with: Credit or debit card, Paytrail payment services, Klarna payment services, or you can also pay with Paypal.
✅ Shipping Prices
We ship orders around the world and for this reason the shipping price may vary. The starting shipping price is indicated for shipping within Finland.
Small parcel to the mailbox: €5.90
Post package to the local post office: €5.90
Home delivery: €14.90
The Pallas headband is your ultimate go-to accessory, whether you're hitting the ski tracks or strolling in the city. Its warm double-layer knit keeps your ears cozy as well as ensures your ponytail stays perfectly in place.
- 100% GOTS & Bluesign certified Merino Wool
- Lightweight double-layer knit
- VAI-KO woven label (100% recycled polyester)
- Made in Finland
Why Merino Wool?
Merino wool protects you from cold and has a cooling effect in warmer weather.
It's extremely soft, lightweight and doesn't itch.
Keeps you dry
It transports moisture and continues to insulate even when it's wet.
Merino Wool has a great hygienic performance as it's naturally antibacterial and locks away odors.
Being an easy-care material, hanging out to air is usually enough to refresh the garment.
Most suistainable merino wool
We use only certified organic merino wool which is less than 1% of all wool production in the world.
GOTS and Bluesign certified
Our merino wool is GOTS and Bluesign certified and has no harmful chemicals within.
Organic Merino Wool, Patagonia Argentina
GOTS certified, Audited farms, Organic grazing, Land management, Natural habitat, Safe shearing, Mulesing free
Yarn production, Austria & Czech Republic
Bluesign certified, Air emission control, Occupational health and safety, Laboratory tested, Water emission control, Consumer safety
Answer: You can order products by selecting the products you want, adding them to the shopping cart, and following the instructions at checkout.
What are the shipping costs?
Answer: Shipping costs depend on the size, weight, and delivery address of the order. You can view the exact shipping costs at checkout before finally confirming your order.
How long does delivery take?
Answer: Delivery time for domestic shipments within Finland is usually about 2-4 business days.
How can I track my order?
Answer: Once your order has been dispatched, you will receive an email with a tracking number that allows you to monitor the progress of your order.
What should I do if the product is defective or broken upon arrival?
Answer: If the product is defective or damaged upon arrival, please contact our customer service. We will gladly assist you in the return or exchange process.
How can I return or exchange a product?
Answer: You can return or exchange a product by following the return instructions found on the 'Return & Exchange Policy' page.
Do you accept international orders?
Answer: Yes, we accept international orders. However, shipping costs and times may vary by country.
How can I pay for my purchases?
Answer: We accept several different payment methods, including Klarna, Online Bank Payments, credit cards, debit cards, and PayPal. Quick payment is also available through Apple Pay, ShopPay, and Google Pay. Choose the payment method that suits you best at checkout.
Is it safe to buy from your online store?
Answer: Yes, our online store uses secure payment processes and SSL encryption to protect our customers' personal information.
What should I do if I forget my password?
Answer: If you have forgotten your password, you can reset it by clicking on the "Forgot Password?" link on the login page. Then follow the given instructions to set a new password.
How can I contact customer service?
Answer: You can contact our customer service by email or through the 'Contact Us' form. Contact details can be found on the 'Contact Us' page.