VAI-KO Clothing is a trademark of The Black Fox Company Oy. This page will give you information of our terms and conditions of payment methods, delivery, returns, privacy policies and other terms.
VAI-KO Clothing (Trademark of The Black Fox Company Oy, FI2776630-5)
Mikkolantie 1A, 00640 Helsinki, Finland
We offer full 14 days money back guarantee from the date you receive the order. All returned items must be in original packaging and in good condition.
Returns in Finland
You can make the return by filling form from our return page (link here) or by clickin “GET HELP” link in “My Account” page next to your order information.
After submitting the form we will give you number with which you can send item(s) back to us. Return cost is same as shipping cost 6,90e. You don’t have to pay return cost while you are returning items. The returning cost will be reduced from the balance we will refund to you. If you return all items, we will refund the original shipping cost, if you are returning only part of the items, we will refund item prices to you minus returning cost.
Return in rest of the world You can make the return by filling form from our return page (link here) After submitting the form we will contact you for further details. Please note that you must pay the return by yourself. The cost of return varies from your location.
You can pay your order by one of the following methods:
Credit Cards: Visa, MasterCards, American Express. Credit card payment are made by Stripe payment gateway.
Paypal: If you want to pay with PayPal, you must have personal PayPal account for the payment. You can register your Paypal account from Paypal website.
The products/services and applicable shipping fees will be paid when placing the order. The following payment methods are accepted: Finnish online banks (Nordea, Osuuspankki, Danske Bank, Aktia, POP Bank, Säästöpankit, OmaSäästöpankki, Handelsbanken, S-Pankki, Ålandsbanken), credit/debit cards and Collector invoice/installment. Payments are handled by Paytrail Oyj. It's also possible to pay by bank transfer.
Payment service provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Phone: +358 207 181 830
Business ID 2122839-7
Usually shipments leaves from our warehouse on same or next business day after receiving the payment. There can be occasional delays on holiday seasons.
Finland: All shipments to Finland are shipped with Posti. You can choose from different delivery methods at the checkout page. Usually delivery takes 2-4 days. Letters are delivered directly to your home. The parcel is delivered to your closest Post Office which can be actual Post office or your local R-kioski or other Posti's service point. You will get SMS message once the parcel is ready to pick up.
Sweden: All shipments to Sweden are shipped with Itella’ts Consumer Parcel. Usually this takes 3-4 business days. More information on Itella’s website: http://www.itella.fi/english/servicesandproducts/internationaltransports/parcels/consumerparcel.html
Rest of the World: To all other countries shipments are shipped with Post Nord postal service, GLS or DHL. The delivery time depends on delivery method and more specific delivery times for each country can be seen on check out page.
You can see shipping costs on checkout page or in view cart page if you give your country on ZIP code. Shipping costs include Finnish VAT 24%. Customer outside of EU are responsible for possible import customs and taxes.
Data Security / SSL
www.vai-ko.com has SSL guaranteed security on every page where we manage information from our customer. Such pages are for example checkout page and my account pages.
When you use our web store we collect following information:
- Contact information
- Order and payment information
- Feedback, support inquiries or other message you may send us
We use Google Analytics to analyse our website and how users are using it. Not to give that information to us, you can use Google’s plugin for that: :https://tools.google.com/dlpage/gaoptout.
As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with our website. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.
LAW AND JURISDICTION
VAI-KØ is a Finnish trademark located in Helsinki, Finland and therefore Finnish law will be applied to all disputes arising under this user agreement. All disputes that can’t be solved with mutual agreement between seller and customer will be solved in the district court of Helsinki, Finland.