Order and Shipping Info
🍃 "VAI-KO - From Urban to Wilderness. Responsibly."
📦 14-day return policy
Our products have a 14-day 100% money-back guarantee. All returned items must be returned in their original packaging and condition. We charge a €5 fee for return shipping.
🚛 Fast shipping in 2-4 business days
We pack and ship orders on weekdays on the same day if the order is placed before 12:00.
💳 Various payment methods
In the online store, you can pay with: Credit or debit card, Paytrail payment services, Klarna payment services, or you can also pay with Paypal.
✅ Shipping Prices
We ship orders around the world and for this reason the shipping price may vary. The starting shipping price is indicated for shipping within Finland.
Small parcel to the mailbox: €5.90
Post package to the local post office: €5.90
Home delivery: €14.90
- FSC Certified Finnish birch plywood wooden button
- Designed for Timberjack product family
- For easier attachment, comes with a piece of thread
- Price includes shipping costs!
Answer: You can order products by selecting the products you want, adding them to the shopping cart, and following the instructions at checkout.
What are the shipping costs?
Answer: Shipping costs depend on the size, weight, and delivery address of the order. You can view the exact shipping costs at checkout before finally confirming your order.
How long does delivery take?
Answer: Delivery time for domestic shipments within Finland is usually about 2-4 business days.
How can I track my order?
Answer: Once your order has been dispatched, you will receive an email with a tracking number that allows you to monitor the progress of your order.
What should I do if the product is defective or broken upon arrival?
Answer: If the product is defective or damaged upon arrival, please contact our customer service. We will gladly assist you in the return or exchange process.
How can I return or exchange a product?
Answer: You can return or exchange a product by following the return instructions found on the 'Return & Exchange Policy' page.
Do you accept international orders?
Answer: Yes, we accept international orders. However, shipping costs and times may vary by country.
How can I pay for my purchases?
Answer: We accept several different payment methods, including Klarna, Online Bank Payments, credit cards, debit cards, and PayPal. Quick payment is also available through Apple Pay, ShopPay, and Google Pay. Choose the payment method that suits you best at checkout.
Is it safe to buy from your online store?
Answer: Yes, our online store uses secure payment processes and SSL encryption to protect our customers' personal information.
What should I do if I forget my password?
Answer: If you have forgotten your password, you can reset it by clicking on the "Forgot Password?" link on the login page. Then follow the given instructions to set a new password.
How can I contact customer service?
Answer: You can contact our customer service by email or through the 'Contact Us' form. Contact details can be found on the 'Contact Us' page.